Information on all Keighley Bus Company services and products can be found online, or from the following places in person:

The METRO Travel Centre at Keighley Bus Station, open Monday to Friday 08.30 to 17.30 and Saturday 09.00 to 16.30

The METRO Travel Centres at Bradford Interchange and Leeds City Bus Station, which are open Monday, Wednesday, Thursday and Friday 08.30 to 17.30, Friday 09.00 to 17.30 and Saturday 09.00 to 16.30

When the Travel Centre at Keighley Bus Station is closed, our Duty Manager is there to assist you Monday to Friday 08.15 to 23.00, Saturday 08.15 to 23.00, Sunday 11.00 to 23.00

Tourist Information Centre, Town Hall, High Street, Skipton: between April to October 09.30 to 16.30 Monday to Saturday: between November to March 09.30 to 16.00 Monday to Saturday: and the first Sunday of each month 10.00 to 16.00
 

_{Bus Users UK}

_{If you have a problem on a bus journey, please let us at Transdev know first via the methods above so that we can try and put things right. If you don't feel we have resolved it to your satisfaction, contact Bus Users UK giving them as much detail as you can. They will take things further for you. If they can't resolve it, they are partners in the Bus Appeals Body who will issue a decision about your difficulty.}

_{You can get in contact with them by writing to Bus Users UK, Terminal House, Shepperton, TW17 8AS; calling them on 0300 111 000 1 or via their website at www.bususers.org}

_{Bus Users UK}

_{If you have a problem on a bus journey, please let us at Transdev know first via the methods above so that we can try and put things right. If you don't feel we have resolved it to your satisfaction, contact Bus Users UK giving them as much detail as you can. They will take things further for you. If they can't resolve it, they are partners in the Bus Appeals Body who will issue a decision about your difficulty.}

_{You can get in contact with them by writing to Bus Users UK, Terminal House, Shepperton, TW17 8AS; calling them on 0300 111 000 1 or via their website at www.bususers.org}

_{Bus Users UK}

_{If you have a problem on a bus journey, please let us at Transdev know first via the methods above so that we can try and put things right. If you don't feel we have resolved it to your satisfaction, contact Bus Users UK giving them as much detail as you can. They will take things further for you. If they can't resolve it, they are partners in the Bus Appeals Body who will issue a decision about your difficulty.}

_{You can get in contact with them by writing to Bus Users UK, Terminal House, Shepperton, TW17 8AS; calling them on 0300 111 000 1 or via their website at www.bususers.org}

You can write to us at our depot in Burnley. Our address is:

Transdev Burnley
Queensgate Depot
Colne Road
Burnley
BB10 1HH