Terms and Conditions



This page (together with our Terms of Use and General Conditions of Carriage tells you information about us and the legal terms and conditions (Terms) on which we sell any tickets listed on our website (our site) to you.

These Terms will apply to any contract between us for the sale of tickets to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any tickets from our site. Please note that before placing an order you will be asked to agree to these Terms.

You should print a copy of these Terms or save them to your computer for future reference.

Tickets are issued in accordance with the company's general conditions of carriage (General Conditions of Carriage), copies of which are available by request made to

[email protected].


1.1 When the following words are used in these Terms, this is what they will mean:

1.1.1 App: the Yorkshire Bus M-Ticketing App;

1.1.2 Event Outside Our Control: is defined in condition 12.2;

1.1.3 M-Tickets: ticketsTickets for use of Transdev Services purchased via the App in

accordance with condition 4;

1.1.4 Ticket(s): the tickets that we are selling to you as specified in the Order;

1.1.5 Order: your order for the Tickets;

1.1.6 Order Confirmation: is defined in condition 3.4;

1.1.7 Passengers: users of a Transdev Service.

1.1.8 Standard Fare: the standard fare of £20 payable by Passengers who use a

Transdev Service without holding a valid Ticket;

1.1.9 1.1.8 Transdev Service: bus services provided by us;

1.1.10 1.1.9 we/our/us: Transdev Blazefield Limited (company number 02605399)

whose registered office is at Prospect Park, Broughton Way, Harrogate, North

Yorkshire HG2 7NY.

1.2 When we use the words "writing" or "written" in these Terms, this will include email unless we say otherwise.


Your use of our site is governed by our Terms of Use. Please take the time to read these

terms, as they include important terms which apply to you.


3.1 These are the terms and conditions on which we supply Tickets to you.

3.2 Please ensure that you read these Terms carefully, and check that the details on the Order are complete and accurate, before you submit an Order. If you think that there is a mistake please contact us to discuss.

3.3 When you submit an Order to us, this does not mean we have accepted your Order. Our

acceptance of the Order will take place when described in condition 3.4. If we are unable to

supply you with the Tickets, we will inform you of this, and we will not process the Order.

3.4 [These Terms will become binding on you and us when we issue you with an acceptance of an Order by email (Order Confirmation), at which point a contract will come into existence between you and us.]

3.5 If any of these Terms conflict with any term of the Order, these Terms will take priority.

3.6 We shall assign an order number to the Order and inform you of it in the Order Confirmation. Please quote the order number in all subsequent correspondence with us relating to the Order.

3.7 If we are unable to supply you with Tickets  we will inform you by email and we will not process your Order. If you have already paid for the Tickets, we will refund you the full amount as soon as possible.

3.8 When buying Tickets from our site you will be requested to submit personal information in additional to credit/debit card details. Credit and debit card payments are processed using Realex Online Payments. You do not need a Realex account to make payment and information you submit will only be used for the transaction you have requested. Realex store card details in their PCI Compliant RealVault, no credit or debit card details are stored on the web server. We only store information about what you have purchased for our own use and we do not store any credit card details. See the Privacy Policy section of our Terms of Use for further information.

3.9 Tickets for 3, 6 or 12 month periods require a photo ID card which must be applied for :

3.9.1 in person at Keighley Bus Station, Bow Street, Keighley, West Yorkshire, BD21 3P1 or

3.9.2 online at www.keighleybus.co.uk; or

3.9.3 via email at [email protected].


4.1 M-Tickets can be purchased and downloaded to a smartphone via the App.

4.2 Separate terms and conditions apply to the use of the App, please see

www.lancashirebus.co.uk for a copy of these.

4.3 M-Tickets must be purchased and activated prior to boarding a Transdev Service. It is your responsibility to ensure that the smartphone has sufficient battery power to allow you to present the M-Ticket to the driver of the Transdev Service on boarding and the M-Ticket must be available for presentation to a Lancashire Bus ticket inspector for the duration of your journey.

4.4 If at any point during a journey you are unable to present a valid M-Ticket for use of a

Transdev Service you will be charged the full standard fare for the journey by the driver.

4.5 Please ensure that you check that your details are correct before purchasing the M-Ticket. M-Tickets are non-refundable and cannot be altered once purchased

4.6 The App is supported on smartphones using either Apple iOS or Google Android operating systems.

4.7 You must have a valid Wi-Fi or cellular data connection to complete the payment and

download of the M-Ticket via the App.

4.8 M-Tickets are non-transferrable and are available for use solely on the smartphone to which they are downloaded. M-Tickets cannot be copied, sent or moved to another smartphone device.

4.9 M-tickets which have been activated accidentally or which have been downloaded to a smartphone which has subsequently been lost or stolen may be refundable at our discretion.

Email [email protected] for further details.

4.10 If you encounter any problem with an M-Ticket please email [email protected]


5.1 Tickets sold through our site are only valid for travel on Transdev Services and in zones and areas as specified by us at the time that the Order is completed.

5.2 Passengers using a Transdev Service who fail to produce a valid Ticket will be asked to pay the appropriate fare on boarding the bus. Refunds will not be given to any Passenger who is unable to provide a valid Ticket.

5.3 Passengers boarding a Transdev Service who are not in possession of a valid Ticket and who fail to purchase a Ticket from the bus driver once on board the Transdev Service shall be liable to pay the Standard Fare of £20.

5.4 If a Ticket requires student status and the Passenger is unable to provide evidence when asked to do so, the Passenger will be charged a full adult fare for use of the Transdev Service.

5.5 We reserve the right to refuse any Ticket which we believe to be invalid, out of date,

stolen, cancelled, damaged or defaced.

5.6 Subject to condition 5.6, adult Tickets for 1 month or less are transferable and do not require a separate photocard.

5.7 GoTwelve Tickets may only be used by one person on any one trip on a Transdev Service and may not be used multiple times for multiple passengers on the same Transdev Service.


6.1 Tickets for durations of one month or less which are ordered before 2pm (Monday to Friday) or before 11.30am (Saturday) will be despatched by first class post the same day. Orders made after 2pm Monday to Friday will be despatched the following day and orders made after 11.30am on Saturdays will be despatched the following Monday (subject to bank holidays).

6.2 Tickets for durations of longer than one month will be despatched by recorded delivery (or equivalent service), and will require someone at the delivery address to be available to provide a signature. Tickets ordered after 2pm Mondays-Saturdays or anytime on

Sundays/Bank Holidays will be processed on the next working day.

6.3 Tickets will only be despatched to the billing address registered to the credit or debit card used to pay for the Order.

6.4 It is the customer's responsibility to ensure the delivery address is secure and correct.

6.5 Please allow at least 3 working days for delivery.

6.6 Occasionally our delivery to you may be affected by an Event Outside Our Control. See

condition 11 for our responsibilities when this happens.

6.7 We shall not be responsible for Tickets delivered after the commencement date where the

Order was placed less than three days (excluding Sundays) before the date the Ticket


6.8 Delivery of an Order shall be completed when we deliver the Tickets to the delivery address you gave us.

6.9 The Tickets will be your responsibility from the completion of delivery.

6.10 Please ensure that you check the details on your ticket on receipt. Should anything be

incorrect please contact us on 01535 603284 or email [email protected] for

further assistance.


7.1 You may cancel an Order provided that you send us notification in accordance with condition

7.2 within 72 hours of receiving the Order Confirmation.

7.2 To cancel a contract, please contact us in writing by sending an email to

[email protected] You may wish to keep a copy of your cancellation notification for your own records. Your cancellation is effective from the time you sent us the email.

7.3 You will receive a full refund of the price you paid for the Tickets. We will process the refund due to you once we have received the returned Tickets [and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in condition 7.2.

7.4 If you wish to cancel your Order, you must return the Tickets to us immediately.

7.5 You will be responsible for the cost of returning the Tickets to us.

7.6 Please note that you have an obligation to keep the Tickets in your possession and to take reasonable care of the Tickets while they are in your possession.

7.7 For the avoidance of doubt, this condition 8 does not apply to the purchase of M-Tickets and Tickets purchased on a Transdev Service. These tickets are non-refundable.


8.1 We may have to cancel an Order before the Tickets are delivered, due to an Event Outside Our Control. We will promptly contact you if this happens.

8.2 If we have to cancel an Order under condition 8.1 and you have made any payment in advance for Tickets that have not been delivered to you, we will refund these amounts to you.


9.1 Subject to condition 9.3, the price of the Tickets will be as shown on our site at the time we confirm your Order. Our prices include VAT. Our prices may change at any time, but price changes will not affect Orders that we have confirmed with you.

9.2 Any promotional prices or deals are subject to availability and may be withdrawn at any time.

9.3 The price of the Tickets excludes delivery costs, which will be calculated and added to the total amount due and notified to you before you place your Order. Payment of the total amount will be taken when confirming your Order.

9.4 It is always possible that, despite our best efforts, some of the Tickets we sell may be incorrectly priced. We will normally check prices as part of our despatch procedures so that, where the Tickets' correct price is less than our stated price, we will charge the lower amount when dispatching the Tickets to you. If the Tickets' correct price is higher than the price stated on our website, we will contact you to tell you and for your instructions. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Tickets to you at the incorrect (lower) price.

9.5 We accept payment by VISA, MasterCard, American Express, Maestro, and Electron. Any charges for paying by credit card will be added to the total amount and notified to you before you place your Order.


10.1 If your Ticket becomes damaged, illegible or defective, we may, entirely at our discretion, replace it free of charge on return of the Ticket.

10.2 To apply for the replacement of a Ticket purchased online via our site, return the Ticket to the Metro Travel Centre, Keighley Bus Station, Bow Street, Keighley, West Yorkshire BD21 3PB.

10.3 To apply for the replacement of a Ticket purchased at one of our travel centres, return the Ticket to any one of the following sites:

10.3.1 Harrogate Bus Station, Station Parade, Harrogate, North Yorkshire, HG1 1TX;

10.3.2 Keighley Bus Station, Bow Street, Keighley, West Yorkshire, BD21 3P13;

10.3.3 Travel Centre, York Railway Station, Station Road, York, YO24 1A13; or

10.3.4 Duty Managers Office, 28 Penny Street, Blackburn, BB1 6HL;

10.4 This condition 10 does not apply to Tickets purchased on a Transdev Service.


11.1 In exceptional cases where we deem it appropriate, and entirely at our discretion, we may replace a Ticket which has been lost or stolen. We shall only supply one duplicate Ticket in a 12 month period.

11.2 Notwithstanding condition 11.1, we may at our discretion issue a second duplicate Ticket if after issuing a first duplicate Ticket the original Ticket is subsequently returned within one month of that Ticket being reported lost or stolen.

11.3 We will not issue more than two duplicate Tickets within a 12 month period under any



12.1 We only supply the Tickets for domestic and private use. You agree not to use the Tickets for any commercial, business or re-sale purpose, and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.2 Subject to condition 12.3, our total liability arising under these Terms and Conditions shall in all circumstances be limited to the amount which you paid for the Ticket.

12.3 We do not exclude or limit in any way our liability for:

12.3.1 death or personal injury caused by our negligence or the negligence of our

employees, agents or subcontractors;

12.3.2 fraud or fraudulent misrepresentation;


13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.

13.2 An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

13.3 If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms:

13.3.1 we will contact you as soon as reasonably possible to notify you; and

13.3.2 our obligations under these Terms will be suspended and the time for performance

of our obligations will be extended for the duration of the Event Outside Our

Control. Where the Event Outside Our Control affects our delivery of Tickets to

you, we will arrange a new delivery date with you after the Event Outside Our

Control is over.

13.4 You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the Tickets.


14.1 We are a company registered in England and Wales. Our company registration number is 02605399 and our registered office is at Prospect Park, Broughton Way, Harrogate, North Yorkshire HG2 7NY. Our registered VAT number is [ ].477029820.

14.2 If you have any questions or if you have a complaint, please contact us by emailing usemail at [email protected]

14.3 If you wish to contact us in writing, you can send this to us by email, or by post to Transdev Blazefield Limited Prospect Park, Broughton Way, Harrogate, North Yorkshire HG2 7NY. We will confirm receipt of this by contacting you in writing. If we have to contact you or give you notice in writing, we will do so by mail.


We only use your personal information in accordance our Privacy Policy and Cookie Policy. For details, please see our Privacy Policy and Cookie Policy which are contained in our Terms of Use. Please take the time to read these policies, as they include important terms which apply to you.


16.1 We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.

16.2 The contract is between you and us. No other person shall have any rights to enforce any of its terms.

16.3 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

16.4 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

16.5 These Terms are governed by English law. You agree to submit to the exclusive jurisdiction of the English courts.